Privacy Policy

Last updated: 26 August 2026

Crown Copper ("we", "us") is committed to protecting your personal information. This policy explains what we collect, why, and what you can do about it. We handle personal information in accordance with the New Zealand Privacy Act 2020.

What we collect

When you visit our store, place an order, or contact us, we may collect:

Contact and order details — name, email address, phone number, billing address, delivery address, and order history.
Payment information — processed by our payment providers. We do not store your full card details on our systems.
Device and usage data — IP address, browser type, device information, pages visited, and referring site, collected automatically through cookies and similar technologies.
Communications — any messages you send us, and your marketing preferences.

Why we collect it

We use your information to:

process and deliver your orders, and provide tracking and delivery updates
respond to your enquiries and provide customer support
process payments and prevent fraud
send marketing communications, where you have opted in
meet our legal and regulatory obligations
improve our website and product range

Who we share it with

We share personal information only where necessary:

Shopify, which hosts our online store and processes order data on our behalf
Payment providers, to process transactions
Courier and delivery partners, to deliver your order
Government agencies or regulators, where we're required to disclose information by law

We do not sell your personal information.

Some of these providers store data outside New Zealand. Where that happens, we take reasonable steps to ensure comparable privacy safeguards are in place.

Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand how the site is used. You can disable cookies in your browser settings, though some parts of the store may not function properly if you do.

How long we keep it

We keep personal information only as long as needed for the purposes above, or as required by law — including tax and business records retention requirements.

Your rights

Under the Privacy Act 2020 you have the right to:

access the personal information we hold about you
request correction of anything inaccurate

To make a request, email info@andonovagency.co.nz. We'll respond within 20 working days.

If you're unhappy with how we've handled your information, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

Security

We take reasonable steps to protect your information from loss, misuse, and unauthorised access. No system is completely secure, but we work to keep your data safe.