Dispatch and delivery
Orders are dispatched from New Zealand. Once your order has shipped, delivery takes 3–5 business days.
Dispatch time is separate from delivery time. You'll receive tracking details by email as soon as your order leaves us.
Signature on delivery
Every order is sent with signature required on delivery. Someone must be present to sign — parcels are never left unattended.
If nobody is available, the courier will leave a card and either hold the parcel for collection or attempt redelivery. Please use a delivery address where someone can sign during business hours.
Discreet packaging
All orders ship in plain, unlabelled packaging. There is no branding, product description, or indication of contents on the outside of the parcel.
Local pickup — Hamilton
Local pickup is available from Hamilton. Email info@andonovagency.co.nz to arrange a pickup time.
Please arrange pickup before or straight after placing your order, and bring photo ID matching the order name.
Address changes
We can't redirect a parcel once it has been dispatched. Please double-check your delivery address at checkout.
Lost or damaged parcels
If your parcel hasn't arrived within the expected window, or arrives damaged, email us at info@andonovagency.co.nz with your order number and we'll trace it with the courier.
Questions
Email info@andonovagency.co.nz.